Braillia Support

Braillia Help Center

Choose a topic. Touch or focus a topic to hear a short help prompt. Use this page for login help, account setup, Document Center, billing, mobile access, and organization management.

New organization setup

After checkout, an organization admin should complete the workspace before inviting users.

  • Confirm organization name, support contact, plan, and subscription state.
  • Upload organization logos for day, night, and print/QR output.
  • Add at least one backup admin and the document users who need Document Center.
  • Test one document from Document Center and confirm QR pickup in the mobile app.

Organization admin access

Admins manage the account. Users process documents. Keep billing and role control limited to trusted account staff.

  • Admin: account profile, users, roles, logos, billing, and support escalation.
  • User: Document Center access for document processing and delivery.
  • Braillia Admin: cross-account support, operations, billing checks, and internal oversight.

Document Center workflow

Customer-facing language should describe what is happening without exposing internal process details.

  • Upload a supported document.
  • Braillia prepares an accessible mobile pickup package.
  • Print or share the QR pickup sheet.
  • The mobile user opens the accessible document and can ask Braillia questions.

Billing and plan management

Subscription checkout is for Braillia customers paying Braillia. Braillia Pay is separate and is for end users paying vendor bills.

  • Self-serve plans use Stripe-hosted Checkout.
  • Payment methods are managed through Stripe Billing Portal.
  • Contract, pilot, and custom accounts may be managed by Braillia staff.

Mobile and BLV support

Help content should work when read aloud and should not depend on visual-only instructions.

  • Use accessible labels and short action steps.
  • Explain QR pickup, saved documents, voice, language, and Ask Braillia.
  • Escalate pickup, audio, or document chat failures through the organization admin or Braillia support.

Enterprise and API access

Braillia can support both drag-and-drop Document Center workflows and future system integrations.

  • API delivery should use organization identifiers and approved credentials.
  • Recipient matching and account relationships should be verified before sensitive delivery.
  • Production integrations should be tested with Braillia before customer rollout.

Account and access FAQ

Which login option should I use?

Use Google or Microsoft if your organization manages access through those accounts. Use email sign-in if Braillia or your organization admin created a direct Braillia login for you.

Why was my access denied?

Ask your organization admin to confirm your email, account status, assigned role, and organization subscription state.

Who can add users?

Organization admins can add or invite account users. Braillia admins can assist during setup, support, and contract onboarding.

Document and mobile FAQ

What is Document Center?

Document Center lets authorized organization users upload a document and prepare an accessible delivery package with QR pickup and mobile Ask Braillia support.

What does the QR code do?

The QR code lets the Braillia mobile app retrieve the prepared accessible document package. It should be treated as a delivery handoff for the intended recipient.

What if a document fails?

Try again once. If the same document fails again, contact support with the organization name, document type, time of the run, and the visible failure reference.

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